Voicemail

[jessicad]

My Samsung phone tells me I have unread voicemail, but when I check my voicemail, it's empty.

[softech]

@jessicad if you friend left a voicemail, a notification shows up, you called and there is no message, then it could be something wrong with the VM mailbox..  engage PM support for further assistance.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[jessicad]

No, I've been with Public Mobile for about 5 years. I recently switched to a Samsung.

[softech]

@jessicad did you just join Public Mobile and requested porting? If so, it is not a voicemail issue but it is because the porting was not completed.  

[jessicad]

Thank you. I tried what you suggested, but still the same problem. I had someone call and leave a voicemail. The notification of voicemail shows up, but there's still no message when I check my voicemail.

[softech]

@jessicad 

Try this

Force the carrier to resend a “no new voicemail” signal

Call your voicemail
Press and hold 1 in the Phone app.

Listen for:
“You have no new messages.”

Press the option to mark all messages as read
(Usually 7, 9, or # depending on carrier.)Hang up → wait 10–20 seconds
The badge should disappears

Or Clear the Phone app’s badge + cache. This resets Samsung’s side of the badge.

Step A — Toggle badge off/onSettings → Notifications → Advanced settings → App icon badges → Off → On

Step B — Clear Phone app cache

Settings → Apps → Phone → Storage → Clear cache

Step C — Reset BadgeProvider

Settings → Apps → ⋮ → Show system apps
Find BadgeProvider → Storage → Clear cache

Restart your phone.