Voicemail not working

[Levijwang]

I have a Motorola Edge 2024 and I can’t get my voicemail set up since I ported over from Lucky. If I call my phone I can leave a message but can’t find it anywhere afterwards. 

set up voicemail number is set to my cell number and service is my carrier.

can you help?

[slusagm]

When was the port completed? You sure the ported was completed and you receive incoming calls?

And make sure you removed Lucky sim card/eSIM.  Make sure PM SIM is the only one enabled and set as Primary.  Reboot phone and Reset Network Settings 

Try leave a voicemail to yourself and see if you can call back and get it.  If you cannot get it, try calling the Voicemail access number 778-581-4001 or 647-580-4001 

If you still cannot find the voicemail, maybe the port was not completed and you have been leaving voicemail on your Lucky account still 

[BKNS27]

@Levijwang 

Here is the instructions to setup voicemail box:

https://www.publicmobile.ca/en/get-help/articles/voicemail-faqs 

It might be related for the porting from Lucky. Contact a CS_Agent:

https://urlshortner.tiia.ai/xYpc_I