@boyespamela -
1 - Restart your phone, does that help?
2 - You may also try to perform a Reset of your device's Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Iphone:
To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
android:
Find and tap Settings > System > Advanced > Reset options > Reset network settings.
3 - Delete your voicemail contact from your contact app on your phone and readd it.
Here is a list of the voicemail access numbers. You may wish to add the number that is local to you:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/...
Voicemail article for review: https://www.publicmobile.ca/en/ns/get-help/articles/set-up-voicemail
If required, two ways to reach CSA here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
