VOIP calls

[PBRick]

I'm not sure if this is a Public Mobile, VOIP.MS or Zoiper (softphone) issue, but recently I'm unable to hear the incoming caller when connected to my VoIP provider over PM LTE. I can still make and receive calls. I've played around with many of the settings, but no luck.

Has anyone else experienced this issue?

[Nezgar]

I had an issue where all calls with "textnow" app were hanging up after 1 second. Turned out it was my bluetooth connection to Windows 10 "Your phone" . Turned off bluetooth, and textnow calls work.

Maybe test with Bluetooth disabled.

[BearFBI]

@PBRick Thats odd. What if you try switching to 3G ? Its either your phone or something wrong over the data network with VOIP.MS. Can you try another phone ?, Another app ? if all of that dosent work it might be worth contacting VOIP.MS technical support. I wonder what they have to say.

Im sorry i am taking so long to respond. I am not getting the message notifications on my community account.

[PBRick]

Thanks for the reply. My settings appear to have been set like that. I'm on Android, recently updated to 10. Maybe that's part of the problem?

Anyway I have noticed something else. When I call outbound under LTE, I hear it ring once, them silence. Who knows, the destination is probably ringing, but I can't hear it anymore.

[BearFBI]

@PBRick I found this from another post in the forum with a person that had the same problem as you. This was the solution.

For the Zoiper app, it will need background data + unrestricted data usage:

Open Zoiper -> go to settings -> Connectivity

Enable Keep Alive WiFi (unless you want to switch to 3g/4g when the wireless turns off).

Stay awake is on

Run in background is on

Then go to Android Settings -> Apps -> Zoiper -> Data Usage

Enable background data

Enable Unrestricted data usage

The guy had an android. If you have an iphone try doing the iphone equivalent of these steps.

[BearFBI]

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@PBRick wrote:

Thank you for your response. I do see the caller id, and when I answer, they can hear me but I can't hear them. And I am on the value package.

I've tried a couple of softphones, same problem.

I'm on the Montreal server, have been for quite a while. Could change to Toronto, or one of the other Montreal servers.

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Jeeze sorry. I though you said caller ID. Lol i cant read.

[PBRick]

Thank you for your response. I do see the caller id, and when I answer, they can hear me but I can't hear them. And I am on the value package.

I've tried a couple of softphones, same problem.

I'm on the Montreal server, have been for quite a while. Could change to Toronto, or one of the other Montreal servers.

[PBRick]

Yes, and calls on Wi-Fi are still fine. It's just when I'm registered to my VoIP provider over PM LTE I can't hear the voice at the 'other end'.

[fdrcamb519]

@PBRick 

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@PBRick wrote:

I'm not sure if this is a Public Mobile, VOIP.MS or Zoiper (softphone) issue, but recently I'm unable to hear the incoming caller when connected to my VoIP provider over PM LTE. I can still make and receive calls. I've played around with many of the settings, but no luck.

Has anyone else experienced this issue?

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Were you able to make calls, with  your voip service using PM before, but not now ???

[BearFBI]

@PBRick Can you see the incoming caller ID over an internet connection ? It definitely seems to be a problem with VOIP.MS as the routing works differently over mobile data networks. Are you on premium routing or value routing ? Caller ID is not guaranteed on value routing. Can you try switching your VOIP.MS Server to another one ?