Update payment method for my dad's plan

[Jey75]

Hi, adding to my last message:

I would also like to pay the amount overdue on my dad's accoun. Tried to do it over the phone but we never set up a PIN. 

Thanks!

[computergeek541]

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@BKNS27 wrote:

@Jey75 

You can reset the PIN but you need his login ID and password.

https://myaccount.publicmobile.ca/en/account/reset/pin 

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The member Jey75 has already stated that the account cannot be logged into.  The above will not work.

[BKNS27]

@Jey75 

You can reset the PIN but you need his login ID and password.

https://myaccount.publicmobile.ca/en/account/reset/pin 

[softech]

@Jey75 use the voucher method of you need to pay urgently 

For login, ask PM CS agent for help

Private message CS Agent at:        https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Jey75]

Thanks but the trouble is i cant login to my dad's account due to whatever reason and the double verification code going to his phone makes it harder. I think I've accidently deleted his number for the verification code whole I was trying to add my number to it. This no human customer service is making it very difficult. 

[softech]

@Jey75 

Pay  by login to My Account or  PM app

If not, another quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required). 
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.