09-07-2026 03:25 PM
I have been trying to get an issue resolved since Sept. 3/4 with no success. How can I escalate my ticket?
09-07-2026 05:42 PM
@Lena23 wrote:I have been trying to get an issue resolved since Sept. 3/4 with no success. How can I escalate my ticket?
As mentioned, reply back and request an escalation. If you don't hear back within 24 hours, this will be your next move.
https://www.publicmobile.ca/en/ccts
09-07-2026 03:45 PM
Depending on what the issue is, community members may be able to help if you let us know the problem. Otherwise like @slusagm said you would just need to request an escalation within your open ticket.
09-07-2026 03:27 PM
are you using Expert Messaging? you have to reply there and ask for excalation.
we are just customers here and cannot do more
