Unregistered sim. ?

[jasonC]

I have an android phone. Ive been with public mobile for years. So this is not a new account. My sim has never given me a problem.  Today at about:1:15pm. It said on my home screen.  Unregistered sim. So I opened the phone. Noticed it also had no internet. I just made payment 2 weeks ago so I know it was not that. So I dialed *611 only to be told by a recording that my call could not be processed at that time. So I tried send a text. It said no network registered.  Tried making a call. Same. No regrestered network. Went to network settings.  Tried to set it to public mobile network. Said cant connect. Try later. . So I am on wifi now trying to figure out if I need a new sim card or something bigger.  Any ideas anyone?  

[closng]

Is this a new phone you are using? Have you tried re-inserting the SIM card on your phone?

[Star]

Have you tried restarting your phone? Usually does the trick for me

[kav2001c]

There are so many possible things that could have gone wrong you will require mod assistance

In meanwhile some basic troubleshooting you can narrow down the issue

1- Do you still have access to your online account?

2- Have you tried the SIM in another phone?

3- What happens when you call your number? (from a diff phone)

[meocon]

@jasonC Also, please make sure your phone is not blacklisted. You can go to this website to check for free https://www.devicecheck.ca/check-status-device-canada/

[meocon]

@jasonC I recommend you send a private message to the moderator team and ask them to investigate that issue.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

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