Turn off phone . Remove the sim card and wait a minute and put it back and power on
You can also call 1855-4PUBLIC from another phone and check if account is active
If you need further help from PM, open a ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
