Unable to use mobile data

[skewpar]

Hello,

My mobile data was working the last couple of months, just started to not work today. Is there service interruptions going on?

[skewpar]

no data when I set network mode to "GSM/WCDMA/LTE auto"

[gc99]

Hi, I have the same problem....

I signed up for the future dated promo plan back when it was available. Didn't get the plan after the new cycle so I messaged a mod about it. @Shazia_K

Had it updated on saturday as per the pm my account section. calls and text work, but no data and no LTE shown on the phone. i have tried restarting and all the APN settings

any other ideas/tips?

[gc99]

Hi, I have the same problem....

I signed up for the future dated promo plan back when it was available. Didn't get the plan after the new cycle so I messaged a mod about it. @Shazia_K

Had it updated on saturday as per the pm my account section. calls and text work, but no data and no LTE shown on the phone. i have tried restarting and all the APN settings

any other ideas/tips?

[skewpar · Accepted solution]

Hi all,

My data works if I set network mode to just GSM/WCDMA. Once I set it to LTE it doesn't work if this helps.

[imm1304]

Hey @skewpar,

It shouldn't matter but since you are experiencing trouble, make this one change in the APN settings:  APN type = default,mms,supl  

Save changes and reboot.  

Also, if you are on a dual sim phone, make sure that the data connection didn't change to the other sim slot.  

[Rockdaddy22]

You'd have to try it in a different phone to know for sure. Shaz says everything looks good on PM 's end.

[skewpar]

@ShawnC13Nope tried removing sim card as well, no data.

[ShawnC13]

@skewpar  are you back ont eh data network yet?  Did you see that @pysk was experiencing the same thing and what they did that worked.

[Rockdaddy22]

Love it, thanks for the update

[pysk]

was having the same trouble.

Either the network detected the sim/phone or whatever I did helped.

I turned the phone off, then removed the sim. waited about 3-5 minutes and placed the sim back in.

And then turn the phone back on. Now I'm connected again.

[skewpar]

Name: Public Mobile

APN: sp.mb.com

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS Proxy: 74.49.0.18

MMS Port: 80

MCC: 302

MNC: 220

everything else is blank

[Rockdaddy22]

Also try your sim in a different phone, that could help

[Shazia_K]

Hey @skewpar, 

Everything seems good on our side, further, troubleshooting is required. 

What APNs are you using? please let me know

[skewpar]

yes I have

[Rockdaddy22]

Did you send Shaz the info she requested?

[skewpar]

i've used 1.8gb out of the 12gb from the awesome deal offered by public mobile 😉

[Rockdaddy22]

I think you'd get a message if you ran out of data, now that I think about it.

[Rockdaddy22]

Great question:)

[sportymi]

How much data have you got? Have you checked usage?

[Rockdaddy22]

Did you send her your info?

[skewpar]

No errors from what I can tell, just says Registered on network (public mobile)

[Rockdaddy22]

Have you tried removing the sim and reinserting? Just thinking of anything now.

[Shazia_K]

Hello @skewpar,

I'm sorry for the delay in responding back to you as you might already know we are currently receiving a higher volume of requests than our usual.

Can you please send me a private message with your Public Mobile phone number and account number when you get a chance so I can see what is going on with your data service and be able to troubleshoot further? are you having any error message while trying to access data on your phone? 

Thanks, 

Shazia

[pysk]

I'm facing this issue as well. Just stopped working since I've checked this morning.

I'm on a OnePlus One phone.

[skewpar]

Thanks,

Also checked account status and it is "Active".

[Rockdaddy22]

@Shazia_K if you get a chance today, could you please look into this.

[skewpar]

Yes apn settings etc. everything is correct. As mentioned was working fine, then today no data.

[Rockdaddy22]

I'm assuming apn settings are correct

[skewpar]

Tried rebooting, tried disconnecting and reconnecting. Shows connected as 4g/LTE on my LG V10.

[Rockdaddy22]

Not that I'm aware of. Have you tried rebooting?