a week ago
I’m trying to lower down my subscription to $20 plan but does not show in list
Sunday
Yea, it's not fair for sure, but if you don't see in your account, no going back....
Sunday
Sorry @Bhakti
you can only change to plan you see on your My Account, Change Subscription page. If you don't see the plan you want there, you cannot change to it
Sunday
I was not aware that plan price keeps increasing once you change and cannot get back nor I had dreams to check community post before changing so please skip all these conversations and come to point on how or what are others ways for me to get back my original $18 plan?
currently $35 plan since needed for one month.
a week ago
@Bhakti wrote:There is nowhere on websites where it’s mentioned that you cannot go back to original plan nor it was notified when changing plan. If one cannot afford how Public mobile can force customers to buy higher plans or continue with high cost plans.
So public does not offer any temporary plans or doesn’t allow to switch?
there are so many posts talked about that. Search and you will see this answer everywhere
many tried to ask PM to see if they can override, and all gave back the same result
So, if you don't see the plan there, you cannot change to it.
a week ago
Awaiting for response
a week ago
There is nowhere on websites where it’s mentioned that you cannot go back to original plan nor it was notified when changing plan. If one cannot afford how Public mobile can force customers to buy higher plans or continue with high cost plans.
So public does not offer any temporary plans or doesn’t allow to switch?
a week ago
sorry @Bhakti , it doesn't matter why you moved away from the plan or how long you moved away, it is the same. You can only change to plan you see on that page. If the plan is not there, you cannot get it
We tried and confirmed that even PM support won't override that
a week ago
I had this plan for more than a year. Upgrade temporarily to $35 since required Mexico calling but now I want to go back to my original plan
a week ago
you can only change to plan available on your My Account -> Change subscription page. If the plan is not there, you cannot change to it
downgrading plan is possible but usually you do not see many choices to downgrade. From what i understand, $20 plan is never a choice for downgrading to