Unable to change password

[busterboo]

I am posting for a friend who is with public mobile who is unable to change his password.

After clikcing on the "forgot your password" link, he enters in his information and receives the reset password email.  However, every time he clicks on the link, the link expires.  This has occured twice.  Anyone have any advice on how to solve this?

He has just bought a new SIM CARD as he had lost his phone.

Any help would be appreciated.

Thanks

[Mary_M]

Hey @busterboo,

thank you for reaching out to us !

I'm glad to see that you're willing to help your friend in regards to this issue. On the other hand, for security purposes, we'll need him to send us a private message. Can you please ask him to send us one, including his sim card number?

Respectfully,

Mary

[Samianauman · Accepted solution]

You can send a private msg to mod it's probably locked out
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number


* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moder...

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"