01-26-2026 10:59 PM
I am unable to activate my eSIM and now would just like a refund. Has anyone been successful in getting a refund and if so how did you do it?
01-26-2026 11:01 PM
hi @Horses4ever
can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?
if yes, then you need to manually enable it
but if it is not there you will need to ask PM support agent to help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
