Unable to SignUp

[dmitryb]

Hi there,

I switched from Kodoo to PM this Wednesday (May 15) using a retail partner. They created an account, configured an email and set a pin code. They also did a number transfer for me and my phone was fully working at the same day. I received an email from PM to complete self-serve setup - so email address is correct for sure.

Unfortunatelly I cannot complete the process:

Clicking on SetUp will lead to the following message:

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

Restoring password doesn't work as well (with assumption I have an account).
Sorry, we’re unable to verify your email address.

*611 works fine, it's just Self-serve issue.

What should I try? Can moderators help me with creating a ticket?

[RossN]

@bayen people are having alot of issues with their accounts today but you may have luck emptying your cache rebooting your computor and using a browser like chrome in ingognito mode that usually helps  if all else fails click here for a moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[GinYVR]

@bayen we are all just normal users here like you.. so we have no access to the account mechanisms. I suggest you just contact the Moderators using this link here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 be patient as it might take them a few days to get back to you via the envelope icon on the top right hand corner.

[bayen]

Yes. Phone is working properly.

[RossN]

@bayen ok so is your phone working properly?

[bayen]

i just need help setting up my account. everytime i enter my number i get the error below:

"The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

when i click on Forgot Password, i get the error message below:

Sorry, we’re unable to verify your email address.

I just want to setup my account.

Need help.

Thanks. 

[RossN]

@bayen  Hi is there anything we can do to help first?

[bayen]

I'm getting the exact same problem. I need a mod to help me out on this one.

Thanks.

[TheOldVR]

Sounds like something a MOD can help with.... hope things get fixed up soon!

[geopublic]

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@dmitryb wrote:

Hi there,

I switched from Kodoo to PM this Wednesday (May 15) using a retail partner. They created an account, configured an email and set a pin code. They also did a number transfer for me and my phone was fully working at the same day. I received an email from PM to complete self-serve setup - so email address is correct for sure.

Unfortunatelly I cannot complete the process:

Clicking on SetUp will lead to the following message:

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

Restoring password doesn't work as well (with assumption I have an account).
Sorry, we’re unable to verify your email address.

*611 works fine, it's just Self-serve issue.

What should I try? Can moderators help me with creating a ticket?

---

@dmitryb  Try this to self register your account:

https://selfserve.publicmobile.ca/self-registration/

[Dunkman · Accepted solution]

@dmitryb 

You probably need to private message the moderator.  Must be some glitch with your account set up process.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is the thread about creating a self service account:

https://www.publicmobile.ca/en/on/get-help/articles/create-a-self-serve-account

You could also try a different web browser, clearing cache or going incognito mode.  Sometimes also the website is finicky.