Unable to Receive SMS Verification Codes While Abroad

[ritawongca]

I am currently not in Canada and am unable to receive any SMS messages on my phone. This is preventing me from completing verification or accessing my account. I can't even paid the Public Mobile fee cause I can't receive the verification code

[BKNS27]

@ritawongca 

Unfortunately, depending on the plan you have. PM roaming works in Canada, USA or Mexico.

You can login to your account on a computer if you have access to one and click on Didn’t Receive Code or Resend Code and have the 2FA code sent by email.

Otherwise, you wait until you return to Canada.