USA adds on

[rubiom_23]

Hi  I mistakenly purchased USA adds on today  infact I already had Canada,  USA Mexico roaming in my current subscription plan. Is their a possibility you can cancel my USA adds on ? Because that  add on already applied but I haven't using it and already charged in my card

 Can you please forward this matter to Contact Us? I tried to using chat boot but didn't work.  Contact Us didnt work  tried to contact them earlier before. Hopefully this matter helps me resolve this issue. 

Thank you very much 

[softech]

@rubiom_23 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

[rubiom_23]

I didn't get answer of my issue.  Contact Us didn't work.  The issue wasn't resolved. 

[BKNS27]

@rubiom_23 

Just contact a CS_Agent and they will straighten this out for you and will credit your account.

https://urlshortner.tiia.ai/xYpc_I 

or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437