USA Roaming
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10-16-2017 02:22 PM - edited 01-04-2022 02:46 PM
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10-20-2017 09:39 PM
@Tashaspratt wrote:Yes I hadn't repurchased the add on.
Although the data is still not working. Roaming is on etc but I've been unable to use any internet.
Just a shot in the dark... Have you restarted your phone? Set the provider manually to T-mobile or AT&T (PM's US roaming partners)?
If you're still unsuccessful it's time to use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed description of your problem and the trouble shooting you've already done.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
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10-20-2017 04:03 PM
Yes I hadn't repurchased the add on.
Although the data is still not working. Roaming is on etc but I've been unable to use any internet.
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10-16-2017 04:11 PM
Hi @Tashaspratt!
Just curious, what was it? Money sitting as "Available funds"?
Have a wonderful trip!
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10-16-2017 04:04 PM
Thank you 😀
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10-16-2017 03:43 PM
@xCameron94x wrote:Did you follow the two step process?
Step 1 is where you add the funds in your accountStep 2 is where you re-purchase the add ons
So if you have funds in the "available funds" heading of your account, equal to that of the us add on you want to purchase, you just need to "repurchase" the add on.
Once you have done this - please make sure roaming is turned on in your phone settings as well.
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10-16-2017 02:27 PM
Do you see the add-on on the overview page? If yes, make sure roaming is turned on.
If you don't see the add-on on the overview page, check if you have funds sitting as available balance.
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10-16-2017 02:26 PM
Did you follow the two step process?
Step 1 is where you add the funds in your account
Step 2 is where you re-purchase the add ons
So if you have funds in the "available funds" heading of your account, equal to that of the us add on you want to purchase, you just need to "repurchase" the add on.