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US roaming

Terry_K
Great Neighbour / Super Voisin

PM charged my card for 33.60 for US roaming and is showing a credit balance of 30.00 but won't let me purchase new roaming.  also, 0/15 days still showing on expired roaming.  This has happened several times before.  Terry

1 REPLY 1

hTideGnow
Mayor / Maire

hi @Terry_K 

why you need to buy roaming again if the first one work? or you meant the first one expired now (after being used for 15 days)?  If you used it for 15 days, you need to wait a full day to buy again.

or you can ask PM support agent to help to buy quickly without the one day wait.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

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