US data plan for 10 days not working

[hnegin]

Purchased a US add on today for $20  phone and data - for 10 days. I still can't make a call or use data. What cooks

[xCameron94x]

are you able to see the add on in your self-serve account? Adding adds ons here is a two step process: The first is where you add funds, the second is where you re-select the add on. 

If you have funds in your account equal to the amount of the add on, re-add the US roaming package. If you do see the add on in your self-serve try restarting your phone, as well as connecting to the networks manually (T-Mobile, ect) if you havent already 

[NDesai]

Did you purchase it 2 times? If not, you will see the balance sitting under your available funds, so buy the add on again.