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US Roaming Not working

Goldwing
Great Neighbour / Super Voisin

Have a verified purchase, and monies removed from account as of yesterday Nov. 27.   Today is Nov. 28.  Account shows should be active for roaming talk and text.  Checked carrier it shows T-mobile.  Have rebooted phone.  I know the roaming worked at this exact location 4 weeks ago when I purchased a separate roaming add-on for that trip at that time (which I am aware would be over).

please help or refund money spent for purchase.

thank you.

1 REPLY 1

geopublic
Mayor / Maire

@Goldwing wrote:

Have a verified purchase, and monies removed from account as of yesterday Nov. 27.   Today is Nov. 28.  Account shows should be active for roaming talk and text.  Checked carrier it shows T-mobile.  Have rebooted phone.  I know the roaming worked at this exact location 4 weeks ago when I purchased a separate roaming add-on for that trip at that time (which I am aware would be over).

please help or refund money spent for purchase.

thank you.


@Goldwing  Maybe try manually connecting to ATT. If it is still a problem then you need to submit a ticket to PM for help or a refund. To submit a ticket do the following:

stpm-new.png

 

 

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