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Two voicemail box

Be1980
Great Neighbour / Super Voisin

Hello,

I recently transfered my number from Public Mobile to Koodo. Now, I have two voicemail box.

Just you know, I removed Public Mobile SIM card from my phone and restarted it multiple time, but the issue did not resolve.

Please let me know.

4 REPLIES 4

BKNS27
Mayor / Maire

@Be1980 

That is strange, once you port out of PM. Your account is closed and that include all features.

umnikke8
Town Hero / Héro de la Ville

Contact customer service, under Get Help, file a ticket.

Be1980
Great Neighbour / Super Voisin

I do not have Pixel Take a Message. 
Actually, when I press and hold 1, it connects to the mailbox I had with Public Mobile, which then gives me an option to access a second voicemail box. When I select that option, it transfers me to my Koodo voicemail and asks for my number

slusagm
Mayor / Maire

Did you turn off iPhone Live Voicemail or Pixel Take a Message?  That could be where the "second" mailbox is