Trying to port public mobile number out to rogers with pm account suspended?

[NavO]

My auto renew date for my public mobile account was dec 28,  2017. I deleted my auto payment credit card bc I was planning to port my number to rogers. On dec 30th I attempted to have rogers port my number from public mobile but their attempt was not succesful. I am not sure if the attempt was unsuccessful due to me not having paid for another 3 months of prepaid service ?  Could this be the reason the port was not successful?

When i log into my public mobile account,  i see the message that i have upto 30 days after dec 28 to pay to continue my public mobile plan and if i do not pay within 30 days of dec 28,  then i will lose my number so based on that i assumed my port request through rogers should work since my number is still linked to my public mobile account at this point. 

[wetcoaster]

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@NavO wrote:

My auto renew date for my public mobile account was dec 28,  2017. I deleted my auto payment credit card bc I was planning to port my number to rogers. On dec 30th I attempted to have rogers port my number from public mobile but their attempt was not succesful. I am not sure if the attempt was unsuccessful due to me not having paid for another 3 months of prepaid service ?  Could this be the reason the port was not successful?

When i log into my public mobile account,  i see the message that i have upto 30 days after dec 28 to pay to continue my public mobile plan and if i do not pay within 30 days of dec 28,  then i will lose my number so based on that i assumed my port request through rogers should work since my number is still linked to my public mobile account at this point. 

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@NavO

As @Lg85 mentioned your account needs to be active at the time you are porting out. You don't have to reactivate your previous 90day plan - the $20/30days for 250MB of data  (or the text only plan which is the same price) will do the trick. You will definitely need help from the moderator team for that change, though.

On a side note: It has been confirmed numerous times that your account will be closed and you loose your number on day 91 after the last day of active service. (one of those quirks that confuse people but seem to take forever to be fixed.)

[Lg85]

It looks like that the moderators should be working today based on the link below.

However, given that today is New Year's Eve, the hours might be different. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

When are the Community Moderators available?

• Community Moderators are available from Mon-Friday 9am (EDT) to 9pm (EDT) and Friday, Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

How quickly should I expect a response from a  Community Moderator?

• During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.

[NavO]

Thanks. I tried messaging a moderator last night but have not heard back yet. Are they working today?  

[Lg85]

I think your Public Mobile account is suspended because you did not make a payment by December 28, 2017. That is probably why Rogers could not port your number over.  

I think you need to reactivate your account first because a number can only be ported out from an account that is active, so you will need to PM the moderators to assist you with this process.