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Trying to activate sim

Heidos
Great Neighbour / Super Voisin

I’ve been trying to activate, get my sim to work in my tablet and it won’t work. The email won’t register that was set up ? Is there a contact number to ring from a phone that’s not 611 

3 REPLIES 3

Horemansuk
Good Citizen / Bon Citoyen

Just did one two days ago on my Android tablet (on wifi).

No issues.

hxj140
Great Citizen / Super Citoyen

Are you putting an activated public mobile sim in the tablet or are you trying to activate the sim using a tablet? 

 

I was able to activate a sim on the public mobile website using my iPad Air.

 

Which errors are you encountering?

Someone_here
Mayor / Maire

@Heidos wrote:

I’ve been trying to activate, get my sim to work in my tablet and it won’t work. The email won’t register that was set up ? Is there a contact number to ring from a phone that’s not 611 


1) Have you been able to fill out the activation form and then the payment form?

2) Do you have access to self-serve, and if yes, what does it say (active, inactive, ...)?

3) There is no contact to ring for anybody, all support is from this community (public messages: everybody can help / private message to mods: getting help from employees).

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