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Trouble calling

Loridawn
Great Neighbour / Super Voisin

I cannot make calls to certain people. Says call cannot be completed as dialed @ link to members

3 REPLIES 3

Loridawn
Great Neighbour / Super Voisin

I tried all that and still can’t make a call to certain people. Saying your call cannot be completed as dialed. This is getting frustrating. Paying for service and can’t call certain people 

BKNS27
Mayor / Maire

@Loridawn 

What is the make and model of your phone. It might require VoLTE settings on your phone settings to make calls.

Enter the IMEI to check if your phone is VoLTE compatible on bottom of link.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODgu... 

hTideGnow
Mayor / Maire

hi @Loridawn why you cannot make calls?  did it say you only have 10 mins left or no more minutes?

try reboot phone, reset network settings and try dialing the number yourself with a 1 in front of the 10 digita

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