Transferring number from Telus

[Zephelinaj]

I need mediator help to transfer an old number from a telus account to this Public Mobile account. How do I do that?

[RosieR]

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@Gk0001 wrote:

I just joined PM today. I need to transfer current number from Telus so I contacted the Moderator team. After input the required information like previous account number, phone number, PM SIM number, etc., I received a SMS text for an authentication code shortly. I share this code in my private message to the Moderator team and that's it. The whole process takes less than 30 minutes. I am very satisfied so far for PM's service.

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Hi @Gk0001 WOW!  thank you for sharing this awesome news.  The new activation portal was just announced today.  It's working!  

Welcome to Public Mobile

RosieR

[Gk0001]

I just joined PM today. I need to transfer current number from Telus so I contacted the Moderator team. After input the required information like previous account number, phone number, PM SIM number, etc., I received a SMS text for an authentication code shortly. I share this code in my private message to the Moderator team and that's it. The whole process takes less than 30 minutes. I am very satisfied so far for PM's service.

[computergeek541]

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@gpixel wrote:

@computergeek541 

This is the schedule

Monday -Friday           9am - 9pm EST
Saturday and  Sunday  9am - 7pm EST

Sincerely,

Jorge_M

Public Mobile Community Moderator

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As I said, those hours are out-of-date. This was double checked after the descepency that was noticed between SIMon and the help pages.  The new hours are now 6am to 10pm, 7 days a week. The hours were very recently adjusted and the help articles and SIMon have not yet been updated. The infromation that you were given is simply a copy and paste that does not reflect the current information.  There is still a small moderator prescense after 10pm EST, but customers might not receive responses from them after 10pm or before 6am.

[gpixel]

@computergeek541 

This is the schedule

Monday -Friday           9am - 9pm EST
Saturday and  Sunday  9am - 7pm EST

Sincerely,

Jorge_M

Public Mobile Community Moderator

[computergeek541]

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@gpixel wrote:

Moderators are available from
- Monday to Friday: 9AM- 9PM EST
- Saturday and Sunday: 9AM- 7PM EST

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@gpixel 

Please be advised that these hours our out-of-date. Those haven't been the hours for a considerable time. 

While the extended 8am to midigntt and 8am to 10pm hours are also no long current either, the official modeartor hours are now 6am until 10pm (Eastern time) every day of the week.  SIMon and Get Help should be updated soon.

[DDM69]

Can you not port your number from Telus to Public?  Oh wait...is this an inactive number?

[gpixel · Accepted solution]

@Zephelinaj 

If you wish to transfer an existing number from TELUS or Koodo (including formerly PC Mobile), you will need to first complete your activation with a new number, then reach out to our Moderator team in order to transfer your existing number to Public Mobile. 

click here

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1n1cSZTrFJ0Ex4271Ea...

(use the chat bubble options, then click "click here to submit a ticket!)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Moderators are available from
- Monday to Friday: 9AM- 9PM EST
- Saturday and Sunday: 9AM- 7PM EST