hi @agarcon1402
are you buying voucher or activating new account?
if you are buying vouchers, you can still buy it from Shoppers Drug mart or Loblasws
if you are activating new accounts, you will need to get a new sim card (you cannot reuse old one). You can buy a new PM sim card from Telus or Koodo or Mobile Klink
but if you are not activating new account, you have a work service and just cannot login, you will have to ask PM support agent to help.
you can still submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Once you can login, check if you have a credit card there and enable autopay.
