Transfer Phone Number Problem

[Laceybenham]

I am also having the same issue. I don’t understand this whole ticket thing and not being able to talk to an actual person

[BKNS27]

@Laceybenham 

Generating a ticket is like putting in a request but it is done all through private messaging. Just have to type out your concerns and an agent will get back to you by messaging in MESSAGES in your avatar top right.

The more expensive 2nd tier Koodo or top tier Telus will have live customer service.

PM is the 3rd tier of Telus with reduced pricing and no live customer service.

[softech]

@Laceybenham 

PM support is all online, but there is a porting support number to call for porting related issues

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there