Too much add-on added

[bd23]

Hello

A couple days ago I added 400 min of Canada and US calling before I saw this new plan I could switch to on my next payment. Is there any way to ‘return’ this add on and get a refund? I haven’t gone into it yet, 0/400 minutes have been used. 

Thanks

Ben

[will13am · Accepted solution]

@bd23, Public Mobile is a prepaid service.  Once a service purchased, there are no refunds.  No guarantees, you could ask the moderator team nicely to see what they can do for you.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.