Ticket System

[kav2001d]

Since cs_agent email has now been decommissioned what is best option to select to simply pass messages through for customer support?

Also is there any way for more than 100 characters? That is way too short for even simple tasks (eg port requests, billing issues, etc)

[softech]

@kav2001d 

There is no alternate ways to reach out to PM Customer Support.  Only way to open ticket is via Expert Messaging 

Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it.  You can then create an Expert Messaging ticket with this new account.

Yes, the initial form is restricted to 100 characters.  HOWEVER, after you have submitted the ticket, you can opened the Expert Messaging ( https://expert-messaging.publicmobile.ca/message-centre ) again and start adding more information there.  At that stage, there is no 100 characters limit and agents are still able to see everything you add there