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Texts not being recieved at random times

Caerels
Good Citizen / Bon Citoyen

Hello all, I am having issues with receiving text messages. It happens at random times and is not limited to only one number. For instance, I was sent two messages from the same number, the first message went through, the second did not. They were sent within minutes of each other. This is happening with messages from iphone and android users. It is also at random times throughout the day. 

I have emptied the cache, confirmed I am using the most recent version of Textra, switched to the Messaging app that came with the phone thinking that would help and it didn't, intalled all Samsung upgrades (I have a Galaxy 9+), restarted my phone several times. I'm at a loss as to what is causing this. Has anyone else experienced this?

2 REPLIES 2

Caerels
Good Citizen / Bon Citoyen

Thank you! I will see if I can find another phone to test this on. 

RobertQc
Mayor / Maire

@Caerels 

I did, years ago. I could reproduce the issue over and over. Switched phones, worked fine no issues. Put the sim in original phone, issues returned. Even after a factory reset. Tried that same phone with a different persons sim, phone still had text issues.

 

No idea why, but for some reason that phone developed intermittent text problems with no other symptoms.

 

Best first step is to put your sim in another phone, find out if its your service vs your hardware.

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