@fancesca wrote:
My text messages keep failing when I try to send them from my iPhone. The messages are green, and sometimes they actually go through but still show as “Not Delivered.” Other times, they show as “Not Delivered” and don’t go through at all. Some people gets them multiple times when I try to keep resending. I have cellular data turned on, but I’m still having the same issue. This has been happening for months. Do you know what could be causing this?
Hello @fancesca
Green text messages are sent via SMS, not iMessage.
I suggest first toggle your phone's airplane mode on for 5 minutes, turn off phone for 5 minutes and restart phone and toggle off airplane mode. This forces a new connection to the PM network. Also, make sure your phone's iOS is up to date.
If this doesn't work, you can go into your iMessage settings, turn off iMessages and FaceTime, restart your phone and then go back and turn them on.
Since you didn't bring this up, I'm just covering my bases. If you're new to PM, it can take up to 24 hours for Apple to update your account with your new provider.
