Talk to agent

[BKNS27]

@Tt5 

Please note that Rogers have a complete outage across Canada today.

If the number you are trying to call is on Rogers, you won’t be able to get through.

[BKNS27]

@Tt5 

Did you add “1” before the area code and number?

[softech]

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@Tt5 wrote:

Long distance in canada not working 

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@Tt5   Do you have Canada-wide calling in your plan?

Please note that Rogers has a national outage today, if your friend is a Rogers/Fido/Chatr/Zoomer.. customer, you likely cannot connect to him/her and that is a Rogers problem.

If your friend is not a customer in the Rogers family, then reboot your phone once and try again

[dust2dust]

Are you on the $15 plan? If so maybe you're out of minutes. Are you adding the 1 in front of the number?

[Tt5]

Long distance in canada not working 

[BKNS27]

@Tt5 

PM is an online service so you can’t talk to staff. The CS_Agent can only be contact through SIMon Chatbot or private message on this Community page.

Most of the time, members here can help with the majority of the problem.

What is your issue?

[ShawnC13]

You will need to create a trouble ticket to get in touch with a CSA.  The link can be found in my signature