2 weeks ago
I need some help switching from esim to SIM card. when I signed up i chose esim, but my Phone is not esim compatible.
buy a Public Mobile sim card from a Telus or Koodo or Mobile Klink store or Amazon.ca first.
Then message PM and ask them to change the sim type and update the sim card number for you
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
