Subscription

[Ali14]

Hello 

I got an Account under ali_n72@yahoo.com which I got the plan for my sister. Now she is gone to overseas and I need to cancel that plan. When I want to login to unsubscribe and cancel, it sends a code to the public mobile number that is on the account and I can’t get the code because the phone and SIM card is not here. She can not use that number or receive that code via text message outside Canada either.

[limabean]

Also if the resend code option does not work, then you will have to do another workaround: click "forgot password" and follow the instructions to login (should allow the email option to be used going forward on resend code)

[limabean]

When logging in, click the "resend code" button. It should give an option to send a code to the email on the account. 

[dust2dust · Accepted solution]

Call that toll free mentioned and get the renewal date. Then your sister can pause her credit card the evening prior to the next morning. This suspends the account, then 3 months later it disappears.

[esjliv]

@Ali14 if you know the 4 digit account PIN call 1-855-478-2542 or # 1-855-4PUBLIC from another device and remove Autopay.

If not, then ask a CSA for help. ­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent