The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by submitting ticket. Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket): https://expert-messaging.publicmobile.ca/guest/pre-chat **You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
