Subscription not avtivated

[Baron1]

I filled out all the forms for the transfer and then it says this. What do I do in this situation?

[TheSterlinger]

You can check to see if the QR code went to junk or spam folder.

If its not there, you'd need to message support.

[Baron1]

Do you know what to do in this situation? I did not receive a QR code for an eSIM whatsoever and the support is extremely unreliable.

 

[TheSterlinger]

It's a common issue. Did you use the app to create your account?

You can contact support at the link for further help below. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html.

If  that doesnt work for you then cause the next link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437