cancel
Showing results for 
Search instead for 
Did you mean: 

Subscription not activated

cc96ai
Great Neighbour / Super Voisin

I got the screen "Subscription not activated" 

Something didn't go right while activating your subscription. Click below to contact a customer support agent 
I try 3 times already, which shows the same screen, so what is my next step?

 

1 REPLY 1

hTideGnow
Mayor / Maire

HI @cc96ai 

try reboot the phone and login to app again and see if you can complete the subscription

if not, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

Need Help? Let's chat.