Subscription not activated

[qvlhtaq513]

I am at step6 if 6 : Activate, it shows Subscription not activated error and ask to contact your team.  please help

[qvlhtaq513]

thanks all.  I took the advise to logout and relogin and it completes the step 6 and I don't need further help from there.  All working now.  

[slusagm]

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[BKNS27]

@qvlhtaq513 

It sounds like you are having issues activating a subscription on the PM app.

Are you porting your number over to PM or are you picking a new number?

You will need to contact a CS_Agent:

https://expert-messaging.publicmobile.ca/guest/pre-chat 

[softech · Accepted solution]

@qvlhtaq513 

try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and hence unable to open ticket, please use another email to setup a different Community account and do not link a phone number to it.  Having this new community account without a linked phone number, the 2FA will be  sent to the email address only, you would then be able to create an Expert Messaging ticket.