01-05-2024 11:13 AM
I've been trying for 3 days now to purchase a new subscription after my dad's old one expired. The CC won't go through. I can't figure out why.. and can't frigging get help from PM. It isn't a cc issue. The card hasn't changed- it's still good and actually has an excess balance. To boot- my mom has the service I'm trying to upgrade to and her account is paid using the same CC- and she's had no issues. Whhhyyyy is this happening and how do I fix it?
01-05-2024 02:53 PM
@JCMorin769 Excellent happy to help 🙂
01-05-2024 02:52 PM
That link worked for me. Thank you!
01-05-2024 11:17 AM
@JCMorin769 If in a hurry you can buy payment voucher and load it *611 to resume services right away . If you can wait 24 full hours and try again on computer or app to update credit card info
worst case you can ask support to help you also
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437