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Sofi1231 · ‎03-03-2024

Tried to activate my subscription after purchasing a the plan. I keep getting "Subscription Not Activated" and telling me to contact customer support.

When I try to logout and back in it takes me back to Step 6 of 6 "Subscription Not Activated".

Please help.

Sofi1231 · ‎03-04-2024

I've tried contacting an agent within the hours that they are available but there is never someone available. I will submit a ticket but there should be an easier way to contact them

computergeek541 · ‎03-03-2024

@Sofi1231 wrote:
Tried to activate my subscription after purchasing a the plan. I keep getting "Subscription Not Activated" and telling me to contact customer support.
When I try to logout and back in it takes me back to Step 6 of 6 "Subscription Not Activated".

Please use the chatbot to start a ticket at https://widget.telus.tiia.ai/publicmobile/publicmobile.html or use the option from within the app to contact a Public Mobile customer support agent.