Subscription Not Activated (stuck in app)

[jwong26]

Hi, I need help with completing my subscription and setting up my phone/transferring number. I've completed until Step 6, but now stuck in the app because of an error with the subscription. Thanks

[Chalupa_Batman · Accepted solution]

Hello @jwong26 

Since you're stuck at #6, please reach out to a CS Agent for assistance.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.