Subscription Expired

[ksivam]

I had a subscription and it says it's expired and calls are no longer working. Not sure what is happening.

[BKNS27]

@ksivam 

Are you on AutoPay (Subscribed)?

PM is on a 30 days cycle not monthly cycle. Also PM is a prepaid service so pay first before you have service.

So if your account is Suspended due to nonpayment. You need to login to your account and make a manual payment with a CC or debit or vouchers. You can pickup a voucher from these locations and dial 611 to enter the voucher number and PIN to restore service.

https://www.publicmobile.ca/en/payment-voucher 

[slusagm · Accepted solution]

it means there was problem renewing the account and hence the service was suspended

login My Account using a browser with Incognito mode, click Pay and Resume services now and make payment to resume

or if you don't see the button, then use this link to load funds to make a payment 
https://myaccount.publicmobile.ca/en/account/payment/funds/card