Subscription Error

[Xeishy]

How do I fix this error 

ACTIVATING ERROR

Oops! Looks like something went wrong when we tried to create your account!

Your payment was processed, but an account configuration error occurred.

Please click below to submit a ticket and finish creating your account. Check the Community for a response from an agent.

Click here to submit a ticket to an agent.

Error Code: M.8702

 

[slusagm · Accepted solution]

Try reboot the phone and re-login the app and see if the app can complete the activation.

But if you still get the same error, you will have to ask PM to help.    Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[Up2NoGood]

You will probably need to create a ticket with support for assistance. Is the problem that Public Mobile did not generate an account that you are able to log into? You could try again, but unfortunately I'm not sure how you would then link your plan to the new account without Public Mobile assistance.