Sorry, we cannot complete your call...

[ecobuddy78]

Sorry, we cannot complete your call. You do not have an active long-distance add-on and this call is not covered by this plan. Get an add on by calling *611.

Every now and then, when i make an outgoing call, i'll receive this message. Sometimes my calls work, and sometimes they dont. I've read a few posts from the community and the problem seems to only be solved when a mod was contacted. Please help @CS_Agent. 

[will13am · Accepted solution]

@ecobuddy78, the issue you are experiencing is potentially due to account provisioning and moderator team intervention is necessary.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.