You need to ask PM agent to helpbto unlock sim
Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/
(Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.)
PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )
