@Nancy70 If the phone is as @ShawnC13 & @ChuckYeah suspect, i.e. a used phone, and it's locked to the previous carrier, all Canadian cell providers are mandated to provide unlock codes for their phones.
I've called Rogers to get unlock codes for a few phones, and all you need is the IMEI, and they'll provide the unlock code. The phone I'm currently using is a used phone I bought from someone that used to have a Koodo account. They didn't get the phone unlocked before selling it to me, so I called Koodo, and they had no problem providing the unlock for this one. Having said that, I have read, on some forums, that Bell can sometimes be kind of "difficult" to get unlock codes from, BUT they ARE required to provide the unlock codes, so if your phone happens to be locked, and the original provider is being difficult, don't take "no" for an answer.
