10-22-2020 11:49 PM - edited 01-05-2022 03:52 PM
I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do
Solved! Go to Solution.
10-22-2020 11:54 PM - edited 10-23-2020 12:16 AM
if not new and you already have an account and needed a new sim card. Don't activate the card. Log into account and click "change sim card"
Green arrow on pic below.
10-22-2020 11:53 PM
@Pinky82 wrote:I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do
If you ordered online from Public Mobile then it's an easy misunderstanding. The "account" you created to make the purchase has no bearing on the use of the SIM itself.
As above...
10-22-2020 11:52 PM - edited 10-23-2020 12:17 AM
10-22-2020 11:51 PM
@Pinky82 wrote:I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do
Are you a new customer wanting to activate or do you already have active Public Mobile and want to replace a lost SIM card?
10-22-2020 11:49 PM - edited 10-22-2020 11:52 PM
@Pinky82 wrote:I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do
You need to activate your SIM card first. https://activate.publicmobile.ca/
If you do not feel comfortable doing this wait until tomorrow to use the live chat for activations.
https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en