Sim card scam

[nrm1]

My phone number has been changed without my approval.  My account has been hacked 

[slusagm]

most hacker won't change your phone number if they hacked into your account.  They would keep the same number so they can receive your 2FA code

But if you think your account got hacked, ask PM to check and see if they can give you back your phone number

[nrm1]

I transferred my number almost a year ago.  It worked fine until recently.  The phone number on my account has been changed from my original number that is still on my physical SIM card.  This is some sort of hack/scam.

[slusagm]

did you join around a month ago and request porting in number?  If you did, then your port was not completed and the system cancelled the porting and assigned you new number

if you joined over a month ago and you are certain your account got hacked, you should report that to PM immediately.   (this is just the community with customers like you , we cannot do much in this situation)

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage