Sim card change

[Pankaj_sharma]

I lost my sim card and don’t have access to my email but i have access to public mobile account.How to change SIM card?

[JL9]

You can buy a new one and once you get the email issue squared away you can go into your self serve account and click on change sim card

[softech · Accepted solution]

@Pankaj_sharma   In your case, they cannot sent you 2FA  security code to your sim or email.  

But it is still possible.  You have to open a ticket with PM Support, they will validate your identity before proceed with your request

to open ticket:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there