Sim card arrival delay

[Bendyo]

Hey just wondering when my sim card should be delivered 

[slusagm]

@Bendyo 

SIM order can take 1 to 3 weeks. 

But since you waited this long already, you can confirm with PM and make sure they have fulfilled the order, or ask them to either resend another one, or arrange for getting another one in person from a local Telus, or Koodo store and then reimburse you the cost

Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[BKNS27]

@Bendyo 

It will normally take 10 working days or 2 weeks but others have reported it took up to 3 weeks. PM ship it. PM regular letter mail.

If it is longer than 3 weeks. Contact a CS_Agent by putting in a ticket:

https://expert-messaging.publicmobile.ca/guest/pre-chat