Sim Card

[Erinmm]

Hi it's been over 10 days since my sim card was supposed to be delivered, I am not sure how to contact anyone about this. I am aware they can't be tracked

[spitre78]

Just try to remember that you're dealing with the 4day long weekend that just passed, my SIM card took a little while and there wasn't a long weekend should be arriving soon

[BKNS27]

@Erinmm 

Members have indicated that it may take up to 3 weeks to arrive. The 10 days are based on business days.

[Sansan]

The 10 days is working days? If so, you the support section or the chatbot to contact PM for further assistance.  Type agent or customer service. 

If sufficient time has passed they will usually ask you to purchase one from a local store if they have and they will credit you back.  But get the commitment from them first. 

[computergeek541]

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@Erinmm wrote:

Hi it's been over 10 days since my sim card was supposed to be delivered, I am not sure how to contact anyone about this. I am aware they can't be tracked

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Please aks a Public Mobile customer support agent for assitance by opening a ticket using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html